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isPartOf:"Journal of management & organization : journal of Australian and New Zealand Academy of Management"
~subject:"Civil service"
~subject:"Service recovery strategy"
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Service recovery strategy
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Journal of management & organization : journal of Australian and New Zealand Academy of Management
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Tension at the interface : exploring employee deviation
Kennedy, Monica
;
Corliss, Michael
- In:
Journal of management & organization : journal of …
14
(
2008
)
4
,
pp. 424-437
Persistent link: https://www.econbiz.de/10003771976
Saved in:
2
Customer retaliation at the employee-customer interface
Keefe, Dominique A.
;
Russell-Bennett, Rebekah
;
Tombs, …
- In:
Journal of management & organization : journal of …
14
(
2008
)
4
,
pp. 438-450
Persistent link: https://www.econbiz.de/10003771979
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