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isPartOf:"Journal of marketing"
~isPartOf:"Journal of service management"
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Beziehungsmarketing
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Customer service
1
Dienstleistungsqualität
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Frontline service robot
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Human-robot interaction
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Kundenservice
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Customer acceptance of frontline service robots in retail banking : a qualitative approach
Amelia, Amelia
;
Mathies, Christine
;
Patterson, Paul G.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 321-341
Persistent link: https://www.econbiz.de/10012880728
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