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isPartOf:"Journal of marketing"
~isPartOf:"Journal of service management"
~subject:"Emotion"
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Search: subject_exact:"Kundendienst"
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Customer service
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Journal of marketing
Journal of service management
International journal of hospitality management
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Journal of retailing and consumer services
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International journal of contemporary hospitality management
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Academy of Management journal : AMJ
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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Interaktionen im Dienstleistungsbereich
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International journal of quality and service sciences
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Markenkommunikation und Beziehungsmarketing
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Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
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A Research Agenda for Service Marketing
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Advertising and communication : proceedings 4th International Conference on Research in Advertising (ICORIA), Saarland University, June 2 - 4, 2005, Saarbruecken
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Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
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Applying predictive analytics within the service sector
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Asia Pacific journal of management
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Blame the bot : anthropomorphism and anger in customer-chatbot interactions
Crolic, Cammy
;
Thomaz, Felipe
;
Hadi, Rhonda
;
Stephen, …
- In:
Journal of marketing
86
(
2022
)
1
,
pp. 132-148
Persistent link: https://www.econbiz.de/10012794738
Saved in:
2
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
3
Exploring the influence of service employees' characteristics on their willingness to work with service robots
Tu, Yangjun
;
Liu, Wei
;
Yang, Zhi
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1038-1063
Persistent link: https://www.econbiz.de/10014456534
Saved in:
4
An analysis of the interaction effect between employee technical and emotional competencies in emotionally charged service encounters
Delcourt, Cécile
;
Gremler, Dwayne D.
;
De Zanet, Fabrice
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 85-106
Persistent link: https://www.econbiz.de/10011654988
Saved in:
5
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
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