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isPartOf:"Journal of marketing"
~person:"Chan, Kimmy Wa"
~person:"Scheper, Jeroen"
~type:"article"
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Chan, Kimmy Wa
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Journal of marketing
Journal of the Academy of Marketing Science
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Principles and principals : do customer stewardship and agency control compete or complement when shaping frontline employee behavior?
Scheper, Jeroen
;
Falk, Tomas
;
Ruyter, Ko de
;
Jong, Ad de
; …
- In:
Journal of marketing
76
(
2012
)
6
,
pp. 1-20
Persistent link: https://www.econbiz.de/10009670272
Saved in:
2
How can stressed employees deliver better customer service? : the underlying self-regulation depletion mechanism
Chan, Kimmy Wa
;
Wan, Echo Wen
- In:
Journal of marketing
76
(
2012
)
1
,
pp. 119-137
Persistent link: https://www.econbiz.de/10009729585
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