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isPartOf:"Journal of marketing management : MM"
~isPartOf:"Journal of the Academy of Marketing Science"
~person:"Evanschitzky, Heiner"
~person:"Harrison, Tina"
~subject:"Service quality"
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Service quality
Beziehungsmarketing
3
Relationship marketing
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Customer satisfaction
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Dienstleistungsqualität
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Kundenzufriedenheit
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Beschwerdemanagement
1
Brand management
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Structural equation model
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UK financial services
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identification
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leadership
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model mis-specification
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non-recursive models
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scale development
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service loyalty structure
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service recovery
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structural equation modelling
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trust
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Evanschitzky, Heiner
Harrison, Tina
Grégoire, Yany
2
Kumar, V.
2
Sesé, F. Javier
2
Voorhees, Clay M.
2
Allen, Alexis M.
1
Amonini, Claudia
1
Aurier, Philippe
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Baker, Julie
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Bansal, Harvir S.
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Bhagwat, Yashoda
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Bilstein, Nicola
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Bolton, Ruth N.
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Chan, Kimmy Wa
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Chen, Rocky Peng
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Davis-Sramek, Beth
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Dong, Beibei
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Donlan, Leah
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Droge, Cornelia
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Du, Jiangang
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El-Manstrly, Dahlia
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Falk, Tomas
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Fan, Xiucheng
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Felix, Reto
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Fisher, Robert J.
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Foo, Maw Der
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Journal of marketing management : MM
Journal of the Academy of Marketing Science
Journal of retailing
2
Journal of business economics : JBE
1
Journal of business research : JBR
1
Journal of financial services marketing : JFSM
1
Journal of retailing and consumer services
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A critical examination of service loyalty measures
El-Manstrly, Dahlia
;
Harrison, Tina
- In:
Journal of marketing management : MM
29
(
2013
)
15/16
,
pp. 1834-1861
Persistent link: https://www.econbiz.de/10010235007
Saved in:
2
Aligning employee service recovery performance with brand values : the role of brand-specific leadership
Khanyapuss Punjaisri
;
Evanschitzky, Heiner
;
Rudd, John
- In:
Journal of marketing management : MM
29
(
2013
)
9/10
,
pp. 981-1006
Persistent link: https://www.econbiz.de/10010194421
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