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isPartOf:"Journal of service management"
~isPartOf:"Journal of air transport management"
~subject:"Airline passengers"
~subject:"Customer service"
~subject:"Self-service technologies"
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Journal of service management
Journal of air transport management
The journal of services marketing
6
Journal of marketing
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Journal of travel and tourism marketing
2
The international review of retail, distribution and consumer research
2
A Research Agenda for Service Marketing
1
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Electronic retailing
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Enterprise information systems
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European retail research
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International journal of bank marketing
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Italian journal of marketing : ITJM
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Journal of Indian business research
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Journal of business ethics : JBE
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Journal of business ethics : JOBE
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Journal of business research : JBR
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Journal of financial services marketing : JFSM
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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Journal of retailing and consumer services
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Konvergenzmanagement
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Logistics onLine : 17. Deutscher Logistik-Kongress, 18. - 20. 10. 2000, Berlin ; Dokumentation
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Personnel review
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Services marketing quarterly
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SpringerLink / Bücher
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Technological forecasting & social change : an international journal
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The service industries journal
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Tourism management perspectives : TMP
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Transferorientierte betriebswirtschaftliche Forschung
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Assessing the self-service technology usage of Y-Generation in airline services
Gures, Nuriye
;
Inan, Hilal
;
Arslan, Seda
- In:
Journal of air transport management
71
(
2018
),
pp. 215-219
Persistent link: https://www.econbiz.de/10011902741
Saved in:
2
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
3
Fitting facilities to self-service technology usage : evidence from kiosks in Taiwan airport
Ku, Edward C. S.
;
Chen, Chun-der
- In:
Journal of air transport management
32
(
2013
),
pp. 87-94
Persistent link: https://www.econbiz.de/10010127320
Saved in:
4
Determinants of passengers' choice of airline check-in services : a case study of American, Australian, Korean, and Taiwanese passengers
Lu, Jin-long
;
Choi, Jung Kyu
;
Tseng, Wen-chun
- In:
Journal of air transport management
17
(
2011
)
4
,
pp. 249-252
Persistent link: https://www.econbiz.de/10009408983
Saved in:
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