//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
isPartOf:"Journal of service management"
~isPartOf:"Journal of air transport management"
~subject:"Airline passengers"
~subject:"Self-service technologies"
~subject:"Services"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Self-service"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Airline passengers
Self-service technologies
Services
Selbstbedienung
11
Self-service
11
Consumer behaviour
9
Konsumentenverhalten
9
Dienstleistungsqualität
6
Service quality
6
Customer satisfaction
3
Kundenzufriedenheit
3
Self-service technology
3
Airline
2
Australia
2
Australien
2
Betriebliche Wertschöpfung
2
Beziehungsmarketing
2
Customer service
2
Customer value
2
Dienstleistung
2
Dienstleistungssektor
2
Fluggesellschaft
2
Innovation adoption
2
Innovationsakzeptanz
2
Kundenservice
2
Kundenwert
2
Relationship marketing
2
Service industry
2
Taiwan
2
Technischer Fortschritt
2
Technological change
2
Technology
2
Value co-creation
2
Value creation
2
Air passenger transport
1
Air transport
1
Airline marketing
1
Appropriation
1
Automated manufacturing
1
Automation
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Language
All
English
4
Author
All
Arslan, Seda
1
Chen, Chun-der
1
Edvardsson, Bo
1
Gures, Nuriye
1
Hottat, Eline
1
Inan, Hilal
1
Ku, Edward C. S.
1
Leroi-Werelds, Sara
1
Streukens, Sandra
1
Tronvoll, Bård
1
Åkesson, Maria
1
more ...
less ...
Published in...
All
Journal of service management
Journal of air transport management
The journal of services marketing
3
The international review of retail, distribution and consumer research
2
A Research Agenda for Service Marketing
1
European retail research
1
International journal of bank marketing
1
Italian journal of marketing : ITJM
1
Journal of Indian business research
1
Journal of business ethics : JBE
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of travel and tourism marketing
1
Personnel review
1
Service business
1
Tourism management perspectives : TMP
1
Vidyodaya journal of management : VJM
1
more ...
less ...
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
2
Assessing the self-service technology usage of Y-Generation in airline services
Gures, Nuriye
;
Inan, Hilal
;
Arslan, Seda
- In:
Journal of air transport management
71
(
2018
),
pp. 215-219
Persistent link: https://www.econbiz.de/10011902741
Saved in:
3
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
4
Fitting facilities to self-service technology usage : evidence from kiosks in Taiwan airport
Ku, Edward C. S.
;
Chen, Chun-der
- In:
Journal of air transport management
32
(
2013
),
pp. 87-94
Persistent link: https://www.econbiz.de/10010127320
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->