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isPartOf:"Journal of service management"
~subject:"Customer integration"
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Customer integration
Beschwerdemanagement
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Dienstleistungsqualität
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Journal of service management
Journal of business research : JBR
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Journal of retailing and consumer services
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International journal of hospitality management
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Journal of the Academy of Marketing Science
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E-marketing ; Vol. 3
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Research policy : policy, management and economic studies of science, technology and innovation
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
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