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Dienstleistungsqualität
193
Service quality
193
Customer satisfaction
102
Kundenzufriedenheit
102
Consumer behaviour
69
Konsumentenverhalten
69
Beziehungsmarketing
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Relationship marketing
67
Quality management
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Qualitätsmanagement
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service quality
34
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customer satisfaction
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service recovery
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service failure
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Messung
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SERVQUAL
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Lieferantenmanagement
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healthcare
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Antony, Jiju
6
Marimon, Frederic
6
Cudney, Elizabeth A.
5
Eisingerich, Andreas B
4
Mas-Machuca, Marta
4
McColl-Kennedy, Janet R.
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Yi, Youjae
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Auh, Seigyoung
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Cho, Yun Kyung
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Doorn, Jenny van
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Dagger, Tracey S.
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Danaher, Peter J.
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Danaher, Tracey S.
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Dong, Beibei
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Luo, Xueming
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2
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Journal of service research : JSR
Total quality management & business excellence
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
291
Journal of business research : JBR
240
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of air transport management
136
Journal of hospitality marketing & management
136
The TQM journal : the international review of organizational improvement
124
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
109
Service business
107
Cogent business & management
104
International journal of productivity and quality management : IJPQM
104
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
89
Discussion paper series / IZA
88
Economics of education review
79
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
The international journal of bank marketing : IJBM
58
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ECONIS (ZBW)
193
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193
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1
Manufacturing quality assessment in the Industry 4.0 era : a review
Markatos, Nikolaos G.
;
Mousavi, Alireza
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1655-1681
Persistent link: https://www.econbiz.de/10014369717
Saved in:
2
Process quality indices : new metrics for process quality capability with zero-loss baseline
Xiong, Xinjia
;
Feng, Yongchang
- In:
Total quality management & business excellence
33
(
2022
)
9
,
pp. 975-993
Persistent link: https://www.econbiz.de/10013352636
Saved in:
3
Quantitative analysis of the publication trends in four decades of SERVQUAL research : a bibliometric approach
Oh, Dong-Geun
;
Elango, B.
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 297-319
Persistent link: https://www.econbiz.de/10014513355
Saved in:
4
Absorptive capacity as enabler for service improvements : the role of customer satisfaction information usage
Birch-Jensen, Andrea
;
Gremyr, Ida
;
Halldórsson, Árni
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1651-1665
Persistent link: https://www.econbiz.de/10012694175
Saved in:
5
Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
Saved in:
6
Service quality, perceived price fairness, and users' continuous usage intentions regarding shared bike service
Ma, Liang
;
Zhang, Xin
;
Hao, Feifei
;
Liu, Shenghui
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1682-1702
Persistent link: https://www.econbiz.de/10014369719
Saved in:
7
Exploring quick commerce service experience : a moderated mediated investigation using SEM and fsQCA
Kapoor, Ashwarya
;
Sindwani, Rajiv
;
Goel, Manisha
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1896-1919
Persistent link: https://www.econbiz.de/10014369734
Saved in:
8
Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
Saved in:
9
A readiness assessment of Quality 4.0 in packaging companies : an empirical investigation
Zulfiqar, Maryam
;
Antony, Jiju
;
Swarnakar, Vikas
;
Sony, …
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1334-1352
Persistent link: https://www.econbiz.de/10014320291
Saved in:
10
Dual quality and limits to international adaptation of product quality : development of a conceptual framework and research agenda
Annarita, Colamatteo
;
Fabio, Cassia
;
Marcello, Sansone
- In:
Total quality management & business excellence
34
(
2023
)
9/10
,
pp. 1243-1256
Persistent link: https://www.econbiz.de/10014284851
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