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isPartOf:"Journal of service research : JSR"
~subject:"Preismanagement"
~subject:"Service industry"
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Preismanagement
Service industry
Dienstleistungsqualität
103
Service quality
103
Customer satisfaction
52
Kundenzufriedenheit
52
Beziehungsmarketing
47
Consumer behaviour
47
Konsumentenverhalten
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Relationship marketing
47
Beschwerdemanagement
19
Complaint management
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Dienstleistungssektor
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Dienstleistung
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Kundenservice
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service recovery
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service failure
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Services marketing
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customer satisfaction
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Health care
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Online retailing
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Online-Handel
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satisfaction
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24
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Cho, Yun Kyung
2
Wangenheim, Florian von
2
Andrade, Carolina S.
1
Andreassen, Tor W.
1
Antons, David
1
Aspara, Jaakko
1
Banerjee, Dipyaman
1
Barnes, Donald C.
1
Beloglazov, Anton
1
Benoit, Sabine
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Blut, Markus
1
Brady, Michael K.
1
Breidbach, Christoph F.
1
Buyya, Rajkumar
1
Cavalcante, Victor F.
1
Chan, Kimmy Wa
1
Chandler, Jennifer D.
1
Ciuchita, Robert
1
Collier, Joel E.
1
Colm, Laura
1
Faßnacht, Martin
1
Flynn, Andrea Godfrey
1
Forkmann, Sebastian
1
Frank, Felix
1
Gong, Taeshik
1
Hartman, Alan
1
Haumann, Till
1
Haws, Kelly L.
1
Henneberg, Stephan
1
Hopkins, Lucas M.
1
Huang, Ming-hui
1
Kindström, Daniel
1
Klein, Jan F.
1
Kolberg, Anika
1
Larbig, Christine
1
Lervik-Olsen, Line
1
Luo, Xueming
1
Lusch, Robert F.
1
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Journal of service research : JSR
The journal of services marketing
41
The service industries journal
35
Journal of retailing and consumer services
27
International journal of hospitality management
26
Journal of business research : JBR
26
Journal of service management
22
International journal of production economics
18
Journal of service research
18
Services marketing quarterly
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
17
Service business
15
European journal of operational research : EJOR
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of contemporary hospitality management
12
International journal of services and operations management
12
Journal of air transport management
12
International journal of quality & reliability management
11
Journal of service theory and practice : JSTP
10
Journal of the Academy of Marketing Science
10
International journal of quality and service sciences
9
International journal of production research
8
International journal of services and operations management : IJSOM
8
Benchmarking : an international journal ; BIJ
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of revenue and pricing management
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Journal of hospitality marketing & management
6
Management science : journal of the Institute for Operations Research and the Management Sciences
6
Psychology & marketing
6
The TQM journal : the international review of organizational improvement
6
Total quality management & business excellence
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
International journal of business excellence
5
International journal of services technology and management
5
Journal of strategic marketing
5
Managing service quality : MSQ ; an international journal
5
The journal of business & industrial marketing
5
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ECONIS (ZBW)
24
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1
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
2
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
3
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
4
An examination of construal effects on price perceptions in the advance selling of experience services
Wakefield, Lane T.
;
Wakefield, Kirk L.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 235-248
Persistent link: https://www.econbiz.de/10011855806
Saved in:
5
The dilemma of service productivity and service innovation : an empirical exploration in financial services
Aspara, Jaakko
;
Klein, Jan F.
;
Luo, Xueming
;
Tikkanen, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 249-262
Persistent link: https://www.econbiz.de/10011855809
Saved in:
6
The effect of a service provider’s competitive market position on churn among flat-rate customers
Moser, Sabine
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 319-335
Persistent link: https://www.econbiz.de/10011916513
Saved in:
7
When service customers do not consume in isolation : a typology of customer copresence influence modes (CCIMs)
Colm, Laura
;
Ordanini, Andrea
;
Parasuraman, A.
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 223-239
Persistent link: https://www.econbiz.de/10011736753
Saved in:
8
Do employee citizenship behaviors lead to customer citizenship behaviors? : the roles of dual identification and service climate
Chan, Kimmy Wa
;
Gong, Taeshik
;
Zhang, Ruixue
;
Zhou, Mingjian
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 259-274
Persistent link: https://www.econbiz.de/10011736761
Saved in:
9
Driver configurations for successful service infusion
Forkmann, Sebastian
;
Henneberg, Stephan
;
Witell, Lars
; …
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 275-291
Persistent link: https://www.econbiz.de/10011736763
Saved in:
10
Seamless service? On the role and impact of service orchestrators in human-centered service systems
Breidbach, Christoph F.
;
Antons, David
;
Salge, Torsten …
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 458-476
Persistent link: https://www.econbiz.de/10011606993
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