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isPartOf:"Keskusteluaiheita / Elinkeinoelämän Tutkimuslaitos"
~isPartOf:"Journal of development economics"
~isPartOf:"Telecommunications policy : the international journal of digital economy, data sciences and new media"
~person:"Pérez Amaral, Teodosio"
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Consumer behaviour
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Consumer satisfaction
2
Customer satisfaction
2
Konsumentenverhalten
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Kundenzufriedenheit
2
Mobile communications
2
Mobile phone
2
Mobile phones
2
Mobilkommunikation
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Mobiltelefon
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Spain
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Spanien
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Beschwerdemanagement
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Beziehungsmarketing
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Complainers
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Complaint management
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Consumer complaint behaviour
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Consumer loyalty
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Consumer retention
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Dienstleistungsqualität
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Exit
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Relationship marketing
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Residential consumers
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Pérez Amaral, Teodosio
Koski, Heli
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Garcia-Swartz, Daniel D.
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Garín-Muñoz, Teresa
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Keskusteluaiheita / Elinkeinoelämän Tutkimuslaitos
Journal of development economics
Telecommunications policy : the international journal of digital economy, data sciences and new media
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Consumer complaint behaviour in telecommunications : the case of mobile phone users in Spain
Garín-Muñoz, Teresa
;
Pérez Amaral, Teodosio
;
Gijón, …
- In:
Telecommunications policy : the international journal …
40
(
2016
)
8
,
pp. 804-820
Persistent link: https://www.econbiz.de/10011621585
Saved in:
2
Satisfaction of individual mobile phone users in Spain
Gijón, Covadonga
;
Garín-Muñoz, Teresa
;
Pérez …
- In:
Telecommunications policy : the international journal …
37
(
2013
)
10
,
pp. 940-954
Persistent link: https://www.econbiz.de/10010353748
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