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isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
~isPartOf:"International journal of production economics"
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Search: subject_exact:"Kunden-Hotline"
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Customer service
39
Kundenservice
39
Customer satisfaction
18
Dienstleistungsqualität
18
Kundenzufriedenheit
18
Service quality
18
Beziehungsmarketing
17
Relationship marketing
17
Beschwerdemanagement
11
Complaint management
11
Consumer behaviour
11
Konsumentenverhalten
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Lieferkette
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Service recovery
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39
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Cheng, T. C. E.
3
Kurata, Hisashi
2
Larivière, Bart
2
Nam, Seong-hyun
2
Van Vaerenbergh, Yves
2
Voss, Christopher A.
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Akkermans, Henk
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Anaza, Nwamaka A.
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Benoit, Sabine
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Blok, Carolien de
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Burford, Marion
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Cai, Gangshu
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Chan, Ya-hui
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Chen, Mengmiao
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Chen, Xiangfeng
1
Cheng, Yu-chi
1
Chiang, Wen-chyuan
1
Chih, Wen-hai
1
Contiero, Enrico
1
Cunha, Miguel Pina e
1
De Keyser, Arne
1
Edvardsson, Bo
1
Ellway, Benjamin
1
Fan, Ying
1
Garzaniti, Ivana
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Gebauer, Heiko
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Hanukov, Gabi
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Hartman, Joseph C.
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Hill, Sally Rao
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Hu, Qiying
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Kamoche, Ken
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Ku, Hsuan-hsuan
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Kuo, Chien-chih
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Managing service quality : MSQ ; an international journal
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
International journal of production economics
The journal of services marketing
75
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
57
SpringerLink / Bücher
38
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
24
International journal of contemporary hospitality management
23
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Gabler Edition Wissenschaft
17
Journal of hospitality marketing & management
17
Journal of retailing
17
Journal of service theory and practice
16
Journal of the Academy of Marketing Science
15
Europäische Hochschulschriften / 5
14
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Harvard-Business-Manager : das Wissen der Besten
13
Springer eBook Collection / Business and Economics
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of quality and service sciences
12
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Tourism management : research, policies, practice
11
European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
The journal of business & industrial marketing
10
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ECONIS (ZBW)
39
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1
A service system where junior servers approach a senior server on behalf of customers
Hanukov, Gabi
- In:
International journal of production economics
244
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013185352
Saved in:
2
Optimization of after-sales services with spare parts consumption and repairman travel
Sun, Mingyao
;
Ng, C. T.
;
Wu, Feng
;
Cheng, T. C. E.
- In:
International journal of production economics
244
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185392
Saved in:
3
Managing customer returns strategy with the option of selling returned products
Xing, Wan
;
Li, Dan
;
Chen, Jing
;
Lei, Yongqin
- In:
International journal of production economics
230
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012388481
Saved in:
4
Measurement scales for technology-generated customer contact
Rudran, Raghunath
;
Kumar, J. Ajith
- In:
International journal of operations & production …
37
(
2017
)
5
,
pp. 534-556
Persistent link: https://www.econbiz.de/10011661472
Saved in:
5
Interaction of after-sales service provider and contract type in a supply chain
Chen, Mengmiao
;
Hu, Qiying
;
Wei, Hang
- In:
International journal of production economics
193
(
2017
),
pp. 514-527
Persistent link: https://www.econbiz.de/10011758504
Saved in:
6
Contingencies and characteristics of service recovery system design : insights from retail banking
Contiero, Enrico
;
Ponsignon, Frederic
;
Smart, Philip Andrew
- In:
International journal of operations & production …
36
(
2016
)
11
,
pp. 1644-1667
Persistent link: https://www.econbiz.de/10011628821
Saved in:
7
Design vs practice : how problematic call routing and rerouting restructures the call centre service system
Ellway, Benjamin
- In:
International journal of operations & production …
36
(
2016
)
4
,
pp. 408-428
Persistent link: https://www.econbiz.de/10011565373
Saved in:
8
To tweet or not to tweet? : exploring the effectiveness of service recovery strategies using social media
Fan, Ying
;
Niu, Run Hong
- In:
International journal of operations & production …
36
(
2016
)
9
,
pp. 1014-1036
Persistent link: https://www.econbiz.de/10011566440
Saved in:
9
Exploring the "mid office" concept as an enabler of mass customization in services
Silvestro, Rhian
;
Lustrato, Paola
- In:
International journal of operations & production …
35
(
2015
)
6
,
pp. 866-894
Persistent link: https://www.econbiz.de/10011292962
Saved in:
10
The role of IT-enabled collaborative decision making in inter-organizational information integration to improve customer service performance
Wong, Christina
;
Lai, Kee-hung
;
Cheng, T. C. E.
;
Lun, …
- In:
International journal of production economics
159
(
2015
),
pp. 56-65
Persistent link: https://www.econbiz.de/10010479252
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