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isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"SpringerLink / Bücher"
~person:"Hill, Sally Rao"
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The effect of accent of service employee on customer service evaluation
Hill, Sally Rao
;
Tombs, Alastair
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
6
,
pp. 649-666
Persistent link: https://www.econbiz.de/10009407380
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