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isPartOf:"Managing service quality : MSQ ; an international journal"
~language:"eng"
~person:"De Keyser, Arne"
~person:"Enquist, Bo"
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Beziehungsmarketing
2
Dienstleistungsqualität
2
Relationship marketing
2
Service quality
2
Beschwerdemanagement
1
Complaint management
1
Consumer behaviour
1
Cultural identity
1
Cultural orientation
1
Customer satisfaction
1
Customer service
1
Eisenbahnunternehmen
1
Garantie
1
Gastgewerbe
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Hospitality industry
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Invoke intentions
1
Konsumentenverhalten
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Kulturelle Identität
1
Kundenservice
1
Kundenzufriedenheit
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Railway company
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Schweiz
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Service guarantees
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Service recovery
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Switzerland
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De Keyser, Arne
Enquist, Bo
Wu, Li-wei
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Larivière, Bart
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Van Vaerenbergh, Yves
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Wang, Chung-yu
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Managing service quality : MSQ ; an international journal
Customer engagement : contemporary issues and challenges
1
Customer engagement marketing
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of business research : JBR
1
Journal of service research
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
2
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Customer intentions to ivoke service guarantees : do excellence in service recovery, type of guarantee and cultural orientation matter?
Van Vaerenbergh, Yves
;
De Keyser, Arne
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10010252064
Saved in:
2
Value co-creation as a determinant of success in public transport services : a study of the Swiss Federal Railway operator (SBB)
Gebauer, Heiko
;
Johnson, Mikael
;
Enquist, Bo
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
6
,
pp. 511-530
Persistent link: https://www.econbiz.de/10008778627
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