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isPartOf:"Managing service quality : MSQ ; an international journal"
~person:"Enquist, Bo"
~person:"Kuo, Chien-chih"
~subject:"Konsumentenverhalten"
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Beziehungsmarketing
2
Consumer behaviour
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Dienstleistungsqualität
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Service quality
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Customer satisfaction
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Managing service quality : MSQ ; an international journal
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ECONIS (ZBW)
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Is masimum customer servie always a good thing? : customer satisfaction in response to over-attentive service
Ku, Hsuan-hsuan
;
Kuo, Chien-chih
;
Chen, Martin
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 437-452
Persistent link: https://www.econbiz.de/10009792529
Saved in:
2
Value co-creation as a determinant of success in public transport services : a study of the Swiss Federal Railway operator (SBB)
Gebauer, Heiko
;
Johnson, Mikael
;
Enquist, Bo
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
6
,
pp. 511-530
Persistent link: https://www.econbiz.de/10008778627
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