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isPartOf:"Managing service quality : MSQ ; an international journal"
~person:"Kuo, Chien-chih"
~person:"Pearce, Glenn"
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Managing service quality : MSQ ; an international journal
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Is masimum customer servie always a good thing? : customer satisfaction in response to over-attentive service
Ku, Hsuan-hsuan
;
Kuo, Chien-chih
;
Chen, Martin
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 437-452
Persistent link: https://www.econbiz.de/10009792529
Saved in:
2
Building friendships and relationships : the role of conversation in hairdressing service encounters
Garzaniti, Ivana
;
Pearce, Glenn
;
Stanton, John
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
6
,
pp. 667-687
Persistent link: https://www.econbiz.de/10009407377
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