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isPartOf:"Omega : the international journal of management science"
~isPartOf:"Journal of service research : JSR"
~person:"Patterson, Paul G."
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Patterson, Paul G.
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Omega : the international journal of management science
Journal of service research : JSR
Journal of retailing
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California management review
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The journal of services marketing
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Geysers or bubbling hot springs? : a cross-cultural examination of customer rage from Eastern and Western perspectives
Patterson, Paul G.
;
Brady, Michael K.
;
McColl-Kennedy, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 243-259
Persistent link: https://www.econbiz.de/10011665370
Saved in:
2
Unpacking customer rage elicitation : a dynamic model
Surachartkumtonkun, Jiraporn
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 177-192
Persistent link: https://www.econbiz.de/10011283710
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