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Services marketing
Customer service
95
Kundenservice
95
Dienstleistungsqualität
66
Service quality
66
Customer satisfaction
57
Kundenzufriedenheit
57
Beziehungsmarketing
48
Consumer behaviour
48
Konsumentenverhalten
48
Relationship marketing
48
Dienstleistungssektor
22
Service industry
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Beschwerdemanagement
20
Complaint management
20
Services
18
Dienstleistung
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Service encounter
16
USA
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Customer integration
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Emotion
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Kundenintegration
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Arbeitszufriedenheit
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Dienstleistungsberufe
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Frontline service employees
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Job satisfaction
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Service workers
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Arbeitsverhalten
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Customer experience
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Work behaviour
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Betriebliche Wertschöpfung
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Service delivery
6
Service failure
6
Service recovery
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Tourism employees
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Tourismusberufe
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Akaka, Melissa Archpru
1
Balachandran, Indra
1
Kokko, Teemu
1
Martin, Charles L.
1
Mohd. Haniff Jedin
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Mäki, Marko
1
Vargo, Stephen L.
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Services marketing quarterly
The journal of services marketing
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
3
Europäische Hochschulschriften / 5
2
Instrumente zur Gestaltung von After Sales Services
2
International Journal of Physical Distribution & Logistics Management
2
International journal of contemporary hospitality management
2
Journal of air transport management
2
Schriften zu Marketing und Management
2
Advances in services marketing
1
Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
1
Business process management journal
1
DUV / Wirtschaftswissenschaft
1
Dienstleistungsmanagement : Jahrbuch
1
Dienstleistungsmanagement, Dienstleistungsmarketing
1
European Journal of Marketing
1
European journal of marketing
1
European journal of marketing : EJM
1
European review of service economics and management
1
Gabler Edition Wissenschaft
1
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
1
Gabler Edition Wissenschaft / Hallesche Schriften zur Betriebswirtschaft
1
Gabler Edition Wissenschaft : Focus Dienstleistungsmarketing
1
Global logistics : new directions in supply chain management
1
Grundlagen des After Sales Marketing
1
Grundsatzfragen und Herausforderungen des Dienstleistungsmarketing
1
Hallesche Schriften zur Betriebswirtschaft
1
International journal of business and economics
1
International journal of business excellence : IJBEX
1
International journal of financial services management : IJFSM
1
Journal of Islamic marketing
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Journal of management science and engineering
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of service research
1
Journal of service research : JSR
1
Journal of service theory and practice
1
Kurswechsel Richtung Kunde : die Praxis der Kundenorientierung
1
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ECONIS (ZBW)
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1
Marketing mix elements and customer service satisfaction : empirical evidence in the Malaysia edutainment theme park industry
Mohd. Haniff Jedin
;
Balachandran, Indra
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 93-107
Persistent link: https://www.econbiz.de/10012607285
Saved in:
2
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
3
Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru
;
Vargo, Stephen L.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
Saved in:
4
The verbal judo approach in demanding customer encounters
Kokko, Teemu
;
Mäki, Marko
- In:
Services marketing quarterly
30
(
2009
)
3
,
pp. 212-232
Persistent link: https://www.econbiz.de/10003865577
Saved in:
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