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isPartOf:"Services marketing quarterly"
~subject:"Services marketing"
~type_genre:"Aufsatz in Zeitschrift"
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Services marketing
Customer service
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Dienstleistungsqualität
12
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Customer satisfaction
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Balachandran, Indra
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Kokko, Teemu
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Mohd. Haniff Jedin
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Mäki, Marko
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Services marketing quarterly
International journal of contemporary hospitality management
2
Journal of air transport management
2
The journal of services marketing
2
Business process management journal
1
European journal of marketing
1
European journal of marketing : EJM
1
European review of service economics and management
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International journal of business and economics
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International journal of business excellence : IJBEX
1
International journal of financial services management : IJFSM
1
Journal of Islamic marketing
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Journal of management science and engineering
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of service research
1
Journal of service research : JSR
1
Manufacturing & service operations management : M & SOM
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Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
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Megatrend review : the international review of applied economics
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Marketing mix elements and customer service satisfaction : empirical evidence in the Malaysia edutainment theme park industry
Mohd. Haniff Jedin
;
Balachandran, Indra
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 93-107
Persistent link: https://www.econbiz.de/10012607285
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2
The verbal judo approach in demanding customer encounters
Kokko, Teemu
;
Mäki, Marko
- In:
Services marketing quarterly
30
(
2009
)
3
,
pp. 212-232
Persistent link: https://www.econbiz.de/10003865577
Saved in:
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