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isPartOf:"The service industries journal"
~isPartOf:"Journal of small business management : JSBM ; a joint publ. 4 times a year of the International Council for Small Business and the West Virginia University Bureau of Business Research"
~subject:"Relationship marketing"
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Lin, Wen-bao
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Baum, Tom
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Polo Peña, Ana Isabel
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The service industries journal
Journal of small business management : JSBM ; a joint publ. 4 times a year of the International Council for Small Business and the West Virginia University Bureau of Business Research
Journal of business research : JBR
12
Industrial marketing management : the international journal for industrial and high-tech firms
11
Journal of small business and enterprise development
9
The journal of business & industrial marketing
8
International journal of electronic customer relationship management : IJECRM
6
Journal of small business and entrepreneurship : JSBE ; the journal of the Canadian Council for Small Business and Entrepreneurship
6
Cogent business & management
5
Journal of retailing and consumer services
5
Journal of strategic marketing
5
Asia Pacific journal of marketing and logistics
4
International small business journal : researching entrepreneurship
4
Marketing in kleinen und mittleren Unternehmen
4
International journal of entrepreneurship and small business
3
International journal of innovation management
3
International journal of technoentrepreneurship : IJTE
3
Marketing intelligence & planning
3
Reihe Tagungsberichte / Thüringer Staatskanzlei
3
Verslas : teorija ir praktika : Vilniaus Gedimino Technikos Universiteto mokslo žurnalas
3
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
2
Argumenta oeconomica
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Beiträge zum Controlling
2
Berichte aus der Betriebswirtschaft
2
Business horizons
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Central European business review : CEBR
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Diskussionsbeiträge der Mercator School of Management der Universität Duisburg-Essen, Campus Duisburg
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European journal of marketing : EJM
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European management journal
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Global perspectives on small and medium enterprises and strategic information systems : international approaches
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ICB research report
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International entrepreneurship and management journal
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International journal of contemporary hospitality management
2
International journal of economic perspectives : IJEP
2
International journal of emerging markets
2
International journal of entrepreneurship and small business : IJESB
2
International journal of globalisation and small business : IJGSB
2
International journal of innovation management : IJIM
2
International journal of logistics systems and management
2
International journal of production economics
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ECONIS (ZBW)
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1
The effect of customer orientation on smaller sized service firms and on the market : a multilevel application embracing firms and customers
Polo Peña, Ana Isabel
;
Frías Jamilena, Dolores María
; …
- In:
Journal of small business management : JSBM ; a joint …
54
(
2016
)
2
,
pp. 566-581
Persistent link: https://www.econbiz.de/10011457297
Saved in:
2
Dimensions of customer loyalty in hospitality micro-enterprises
Haghighi, Azin Mostajer
;
Baum, Tom
;
Shafti, Farhad
- In:
The service industries journal
34
(
2014
)
3
,
pp. 251-273
Persistent link: https://www.econbiz.de/10010344131
Saved in:
3
The influence of culture on trust judgments in customer relationship development by ethnic minority small businesses
Altinay, Levent
;
Saunders, Mark
;
Wang, Catherine L.
- In:
Journal of small business management : JSBM ; a joint …
52
(
2014
)
1
,
pp. 59-78
Persistent link: https://www.econbiz.de/10010249627
Saved in:
4
Customer orientation and performance in small firms : examining the moderating influence of risk-taking, innovativeness, and opportunity focus
Brockman, Beverly K.
;
Jones, Michael A.
;
Becherer, …
- In:
Journal of small business management : JSBM ; a joint …
50
(
2012
)
3
,
pp. 429-446
Persistent link: https://www.econbiz.de/10009574370
Saved in:
5
Service recovery expectation model : from the perspectives of consumers
Lin, Wen-bao
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 873-889
Persistent link: https://www.econbiz.de/10003993297
Saved in:
6
Relevant factors that affect service recovery performance
Lin, Wen-bao
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 891-910
Persistent link: https://www.econbiz.de/10003993299
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