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isPartOf:"The service industries journal"
~subject:"KMU"
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Service recovery expectation model : from the perspectives of consumers
Lin, Wen-bao
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 873-889
Persistent link: https://www.econbiz.de/10003993297
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Relevant factors that affect service recovery performance
Lin, Wen-bao
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 891-910
Persistent link: https://www.econbiz.de/10003993299
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