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isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Prozessmanagement"
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Performance measurement
67
Performance-Messung
67
Quality management
42
Qualitätsmanagement
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Dienstleistungsqualität
12
Firm performance
12
Service quality
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Balanced Scorecard
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Balanced scorecard
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Performance management
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performance measurement
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Customer satisfaction
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balanced scorecard
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Fuzzy sets
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Asllani, Arben
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Bento, Graziela dos Santos
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Betts, Alan
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C̆ubrani´c-Dobrodolac, Marjana
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Denda, Nebojša
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Dobrodolac, Momčilo
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Holmes, Donald S.
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Business process management journal
28
International journal of production research
15
International journal of process management and benchmarking : IJPMB
8
Benchmarking : an international journal ; BIJ
6
Knowledge and process management : the journal of corporate transformation ; the official journal of the Institute of Business Process Re-engineering
6
International journal of production economics
5
The international journal of productivity and performance management
5
The international journal of productivity and performance management : IJPPM
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
Information systems management
3
Journal of industrial engineering and management : JIEM
3
Journal of operations management
3
Quality management journal : QMJ
3
The TQM journal : the international review of organizational improvement
3
Total quality management & business excellence
3
Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik
2
Decision sciences : DS
2
European journal of industrial engineering : EJIE
2
Gabler Edition Wissenschaft
2
International journal of accounting information systems
2
International journal of business excellence
2
International journal of business information systems : IJBIS
2
International journal of business performance management
2
International journal of business process integration and management : IJBPIM
2
International journal of productivity and quality management : IJPQM
2
International journal of quality & reliability management
2
International journal of services and operations management
2
Journal of advances in management research : JAMR
2
Journal of enterprise transformation : a joint publication of the Institute of Industrial Engineers and the International Council on Systems Engineering
2
Journal of health organization and management
2
Journal of modelling in management
2
Manufacturing & service operations management : M & SOM
2
Strategic outsourcing : an International journal
2
4. Konferenz Professionelles Wissensmanagement - Erfahrungen und Visionen ; Bd. 1
1
4OR : quarterly journal of the Belgian, French and Italian Operations Research Societies
1
ARIS in der Praxis : Gestaltung, Implementierung und Optimierung von Geschäftsprozessen
1
Academic journal of economic studies
1
Advances in business process management
1
Advances in enterprise engineering V : First Enterprise Engineering Working Conference, EEWC 2011, Antwerp, Belgium, May 16-17, 2011 ; proceedings
1
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Developing an instrument to measure lean manufacturing maturity and its relationship with operational performance
Bento, Graziela dos Santos
;
Tontini, Gérson
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 977-995
Persistent link: https://www.econbiz.de/10011918735
Saved in:
2
A business process management capabilities perspective on organisation performance
Wong, Wai Peng
;
Tseng, Ming-lang
;
Tan, Kim Hua
- In:
Total quality management & business excellence : an …
25
(
2014
)
6
,
pp. 602-617
Persistent link: https://www.econbiz.de/10010336188
Saved in:
3
Using work stress measurement to develop and implement a TQM programme : a case of counter clerks in Serbian Post
Dobrodolac, Momčilo
;
Marković, Dejan
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
11
,
pp. 1262-1279
Persistent link: https://www.econbiz.de/10010468799
Saved in:
4
Quality cost management support system : an effective tool for organisational performance improvement
Lari, Alireza
;
Asllani, Arben
- In:
Total quality management & business excellence : an …
24
(
2013
)
4
,
pp. 432-451
Persistent link: https://www.econbiz.de/10009752073
Saved in:
5
Analysis of the use of ratios for process management and decision-making
Holmes, Donald S.
;
Mergen, A. Erhan
- In:
Total quality management & business excellence : an …
22
(
2011
)
7
,
pp. 787-794
Persistent link: https://www.econbiz.de/10009424229
Saved in:
6
Re-investigating business excellence : values, measures and a framework
Lu, Dawei
;
Betts, Alan
;
Croom, Simon
- In:
Total quality management & business excellence : an …
22
(
2011
)
12
,
pp. 1263-1276
Persistent link: https://www.econbiz.de/10009411438
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