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language:"eng"
~isPartOf:"Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim"
~person:"Fürst, Andreas"
~person:"Silberer, Günter"
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Complaint management
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
Kundenkenntnis im Handel : Ausprägungen, Herkunft und Wirkungen
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European retail research
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Brick & mortar shopping in the 21st century
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Journal of the Academy of Marketing Science
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On the importance of complaint handling design : a multi-level analysis of the impact in specific complaint situations
Homburg, Christian
;
Fürst, Andreas
;
Koschate, Nicole
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2009
Persistent link: https://www.econbiz.de/10003932817
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