//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
language:"eng"
~person:"Edvardsson, Bo"
~source:"econis"
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundenorientierung"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Beziehungsmarketing
20
Relationship marketing
20
Service quality
8
Customer satisfaction
5
Dienstleistung
5
Kundenzufriedenheit
5
Lieferantenmanagement
5
Supplier relationship management
5
Betriebliche Wertschöpfung
4
Customer experience
4
Customer integration
4
Customer service
4
Dienstleistungssektor
4
Innovation
4
Kundenintegration
4
Kundenservice
4
Service industry
4
Services
4
Value creation
4
Consumer behaviour
3
Dienstleistungsinnovation
3
Innovationsmanagement
3
Konsumentenverhalten
3
Schweden
3
Service innovation
3
Service-Dominant Logic
3
Service-dominant logic
3
Sweden
3
B-to-B-Marketing
2
Bundling strategy
2
Business services
2
Business-to-business marketing
2
Corporate Social Responsibility
2
Corporate social responsibility
2
Customer value
2
IKEA of Sweden <Älmhult>
2
Innovation management
2
Kundenorientierung
2
Kundenwert
2
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
8
Type of publication (narrower categories)
All
Article in journal
6
Aufsatz in Zeitschrift
6
Aufsatz im Buch
2
Book section
2
Language
All
English
Author
All
Edvardsson, Bo
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
Klaus, Philipp
13
Gil Saura, Irene
12
Gong, Taeshik
12
McColl-Kennedy, Janet R.
12
Balaji, M. S.
11
Gustafsson, Anders
10
Hollebeek, Linda D.
10
Quach, Sara
10
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Izogo, Ernest Emeka
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Grégoire, Yany
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Roberts-Lombard, Mornay
7
Thaichon, Paramaporn
7
Van Vaerenbergh, Yves
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Bolton, Ruth N.
6
Bonfanti, Angelo
6
Choi, Beom Joon
6
Dagger, Tracey S.
6
Gursoy, Dogan
6
Jang, Soocheong
6
Jha, Subhash
6
Johnson, Lester W.
6
Kim, Wansoo
6
Line, Nathaniel D.
6
Loureiro, Sandra Maria Correia
6
more ...
less ...
Published in...
All
Journal of service management
3
International journal of quality and service sciences
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Service quality and management
1
The journal of services marketing
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Source
All
ECONIS (ZBW)
Showing
1
-
8
of
8
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
2
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
3
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
4
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
5
The physical environment as a driver of customers' service experiences at restaurants
Walter, Ute
;
Edvardsson, Bo
- In:
International journal of quality and service sciences
4
(
2012
)
2
,
pp. 104-119
Persistent link: https://www.econbiz.de/10009573208
Saved in:
6
The service excellence and innovation model : lessons from IKEA and other service frontiers
Edvardsson, Bo
;
Enquist, Bo
- In:
Total quality management & business excellence : an …
22
(
2011
)
5
,
pp. 535-551
Persistent link: https://www.econbiz.de/10009243166
Saved in:
7
Service quality grounded in customer experiences, affect and relationships
Edvardsson, Bo
;
Friman, Margareta
;
Roos, Inger
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 271-285)
.
2007
Persistent link: https://www.econbiz.de/10003595978
Saved in:
8
Criticality of critical incidents in customer relationships
Edvardsson, Bo
;
Strandvik, Tore
- In:
Service quality and management
,
(pp. 89-110)
.
1999
Persistent link: https://www.econbiz.de/10001407684
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->