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language:"eng"
~source:"econis"
~subject:"Dienstleistungsqualität"
~type_genre:"Guidebook"
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Dienstleistungsqualität
Beziehungsmarketing
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ECONIS (ZBW)
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America's service meltdown : restoring service excellence in the age of the customer
Pupo, Raul
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2010
Persistent link: https://www.econbiz.de/10003942364
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Brilliant customer service
Stevens, Debra
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2010
Persistent link: https://www.econbiz.de/10008737525
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The finishing touch : how to build world-class customer service
Cram, Tony
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2010
Persistent link: https://www.econbiz.de/10008737527
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