Tobaruela, Gonzalo; Schuster, Wolfgang; Majumdar, Arnab; … - In: Journal of Air Transport Management 39 (2014) C, pp. 59-71
Workload estimation is a complex domain which has been investigated extensively over the years. Past estimation techniques have focused on measuring workload directly from the air traffic controllers (ATCOs) or inferring it from traffic factors. The limitations of these techniques are...