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person:"Aerts, Monique"
~person:"Enquist, Bo"
~subject:"Customer satisfaction"
~subject:"Öffentliche Dienstleistung"
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Customer satisfaction
Öffentliche Dienstleistung
Public transport
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Aerts, Monique
Enquist, Bo
Kauppila, Jari
2
Pareigis, Jörg
2
Edvardsson, Bo
1
Eken, Ihsan
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Gezmen, Başak
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Harvey, Heather Lea
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AIAS working paper serie / Amsterdam Institute for Advanced Labour Studies
1
International journal of quality and service sciences
1
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ECONIS (ZBW)
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Marktwerking en arbeidsvoorwaarden : de casus van het openbaar vervoer, de energiebedrijven en de thuiszorg
Meer, Marc van der
(
contributor
); …
-
2007
Persistent link: https://www.econbiz.de/10003600340
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2
Exploring the role of the service environment in forming customer's service experience
Pareigis, Jörg
;
Edvardsson, Bo
;
Enquist, Bo
- In:
International journal of quality and service sciences
3
(
2011
)
1
,
pp. 110-124
Persistent link: https://www.econbiz.de/10009012257
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