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person:"Ahlert, Martin"
~person:"Ro, Heejung"
~source:"econis"
~subject:"Gerechtigkeit"
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Gerechtigkeit
Beschwerdemanagement
11
Complaint management
11
Dienstleistungsqualität
7
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Beziehungsmarketing
6
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Ahlert, Martin
Ro, Heejung
Roschk, Holger
4
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3
Ahmad-ur-Rehman, Muhammad
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Crisafulli, Benedetta
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Ding Hooi Ting
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Muhammad Asghar Ali
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Die Betriebswirtschaft : DBW
1
Journal of business research : JBR
1
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ECONIS (ZBW)
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The effects of social justice and stigma-consciousness on gay customers' service recovery evaluation
Ro, Heejung
;
Olson, Eric
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1162-1169
Persistent link: https://www.econbiz.de/10010365163
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2
Beschwerdemanagement im B2B-Sektor: Replikation und Erweiterung
Brock, Christian
;
Blut, Markus
;
Evanschitzky, Heiner
; …
- In:
Die Betriebswirtschaft : DBW
70
(
2010
)
1
,
pp. 27-41
Persistent link: https://www.econbiz.de/10003929430
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