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person:"Balz, Matthias"
~person:"Miao, Li"
~subject:"Krankenhaus"
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Krankenhaus
Gastgewerbe
11
Hospitality industry
9
Consumer behaviour
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Customer service
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Balz, Matthias
Miao, Li
Chen, Joseph S.
11
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6
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Köseoglu, Mehmet Ali
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Ogbu Edeh (PhD), Friday
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International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
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ECONIS (ZBW)
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Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
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2
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
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