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person:"Basek, Christoph"
~person:"Jang, Soocheong"
~subject:"Service industry"
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Service industry
Beschwerdemanagement
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Dienstleistungsqualität
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8
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8
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Basek, Christoph
Jang, Soocheong
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Kim, Jong-hyeong
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Krishna, Anupam
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International journal of hospitality management
2
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ECONIS (ZBW)
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A scenario-based experiment and a field study : a comparative examination for service failure and recovery
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
41
(
2014
),
pp. 125-132
Persistent link: https://www.econbiz.de/10010403058
Saved in:
2
The fading effect bias : examining changes in affect and behavioral intention in restaurant service failures and reoveries
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
40
(
2014
),
pp. 109-119
Persistent link: https://www.econbiz.de/10010388577
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