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person:"Baumbach, Michael"
~isPartOf:"Journal of business research : JBR"
~person:"Sirianni, Nancy J."
~subject:"Customer satisfaction"
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"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
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