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person:"Becker, Uwe"
~person:"Kumar, Satinder"
~person:"Zaugg, Alexandra Daniela"
~subject:"Electronic Commerce"
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Search: subject_exact:"Complaint management"
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Electronic Commerce
Beschwerdemanagement
11
Complaint management
11
Beziehungsmarketing
6
Relationship marketing
6
E-commerce
5
Schweiz
5
Switzerland
5
Consumer behaviour
4
Konsumentenverhalten
4
Internet
3
Mobile communications
3
Mobilkommunikation
3
Telecommunications industry
3
Telekommunikationssektor
3
Customer satisfaction
2
Customer service
2
Dienstleistungsqualität
2
Kundenservice
2
Kundenzufriedenheit
2
Online retailing
2
Online-Handel
2
Rationality
2
Rationalität
2
Service quality
2
customer satisfaction
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Comparison
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Erfolgsfaktor
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Gerechtigkeit
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Kosten-Nutzen-Analyse
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Becker, Uwe
Kumar, Satinder
Zaugg, Alexandra Daniela
Deges, Frank
2
Kumari, Parveen
2
Andreassen, Tor W.
1
Andreau, Luisa
1
Azemi, Yllka
1
Bach, Jonas
1
Bai, Yanzhuang
1
Barnes, Nora Ganim
1
Basu, Preetam
1
Benbasat, Izak
1
Bijmolt, Tammo H. A.
1
Bradley, Graham L.
1
Braun, Felix E.
1
Breazeale, Michael
1
Breitsohl, Jan
1
Calantone, Roger J.
1
Cenfetelli, Ronald T.
1
Chacko, Dony Peter
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Chen, Lin
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Chiang, Jeongwen
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Cude, Brenda J.
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Fu, Xiaorong
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Gijsenberg, Maarten J.
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Grégoire, Yany
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Gubelmann, Patrick
1
Gursoy, Dogan
1
Ha, Sejin
1
Hanks, Lydia
1
Hirche, Christian F.
1
Huang, Ran
1
Hult, G. Tomas M.
1
Iseli, Patrick
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Itani, Maher N.
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Working papers / Institut für Wirtschaftsinformatik der Universität Bern
2
International journal of electronic customer relationship management : IJECRM
1
Journal for global business advancement : JGBA
1
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ECONIS (ZBW)
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Scale development of customer satisfaction with complaint handling and service recovery in an e-commerce setting
Kumari, Parveen
;
Kumar, Satinder
;
Itani, Maher N.
- In:
Journal for global business advancement : JGBA
14
(
2021
)
3
,
pp. 383-407
Persistent link: https://www.econbiz.de/10012614003
Saved in:
2
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
3
Entscheiden sich Beschwerdeführer auf Grund von Kosten-Nutzen-Überlegungen für den Online-Beschwerdekanal? : Beschwerdekanalwahl als rationale Entscheidung
Gubelmann, Patrick
;
Zaugg, Alexandra Daniela
;
Bach, Jonas
; …
-
2007
Persistent link: https://www.econbiz.de/10003791791
Saved in:
4
Online complaint management @Swisscom : a case study
Zaugg, Alexandra Daniela
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003791818
Saved in:
5
Why do consumers use the internet for complaining to the company? : determinants explaining the propensity to complain online
Zaugg, Alexandra Daniela
-
2008
Persistent link: https://www.econbiz.de/10003919873
Saved in:
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