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person:"Becker, Uwe"
~person:"Tronvoll, Bård"
~person:"Zaugg, Alexandra Daniela"
~subject:"Co-recovery"
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Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
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