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person:"Becker, Uwe"
~person:"Tronvoll, Bård"
~person:"Zaugg, Alexandra Daniela"
~subject:"Compensation"
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Compensation
Beschwerdemanagement
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Complaint management
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Consumer behaviour
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Dienstleistungsqualität
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Becker, Uwe
Tronvoll, Bård
Zaugg, Alexandra Daniela
Roschk, Holger
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Marketing letters : a journal of research in marketing
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ECONIS (ZBW)
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Money for nothing : the impact of compensation on customers' bad-mouthing in service recovery encounters
Arsenovic, Jasenko
;
Edvardsson, Bo
;
Otterbring, Tobias
; …
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10014265992
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