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person:"Blut, Markus"
~isPartOf:"Journal of retailing"
~person:"Brady, Michael K."
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Beschwerdemanagement
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Blut, Markus
Brady, Michael K.
Grewal, Dhruv
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Journal of retailing
Journal of service research : JSR
3
Die Betriebswirtschaft : DBW
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Customer rage episodes : emotions, expressions and behaviors
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Smith, Amy K.
- In:
Journal of retailing
85
(
2009
)
2
,
pp. 222-237
Persistent link: https://www.econbiz.de/10003870743
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2
Strategies to offset performance failures : the role of brand equity
Brady, Michael K.
;
Cronin, J. J.
;
Fox, Gavin L.
;
Roehm, …
- In:
Journal of retailing
84
(
2008
)
2
,
pp. 151-164
Persistent link: https://www.econbiz.de/10003744296
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