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person:"Collart, Alba J."
~isPartOf:"Journal of service research"
~person:"Mattila, Anna S."
~subject:"Customer service"
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Collart, Alba J.
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Journal of service research
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To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
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