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person:"Dagger, Tracey S."
~isPartOf:"Journal of service research : JSR"
~person:"Brady, Michael K."
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
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Dagger, Tracey S.
Brady, Michael K.
Sharma, Piyush
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Journal of service research : JSR
European journal of marketing : EJM
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International journal of business environment : IJBE
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A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
2
Selective halo effects arising from improving the interpersonal skills of frontline employees
Dagger, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 488-502
Persistent link: https://www.econbiz.de/10010203520
Saved in:
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