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person:"Fomin, Anatolij Stepanovič"
~isPartOf:"Production and operations management : an international journal of the Production and Operations Management Society"
~person:"Armony, Mor"
~person:"Blanc, Hans"
~person:"Kim, Bara"
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Search: subject_exact:"Queueing theory"
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Call centre
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Callcenter
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Crew scheduling
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Personaleinsatzplanung
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Queueing theory
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Tourenplanung
1
Vehicle routing problem
1
Warteschlangentheorie
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call center operations
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co-sourcing
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overflow routing
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parameter uncertainty
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staffing
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Fomin, Anatolij Stepanovič
Armony, Mor
Blanc, Hans
Kim, Bara
Guo, Pengfei
2
Kulkarni, Vidyadhar G.
2
Liu, Nan
2
Aguir, M. Salah
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Araz, Ozgur M.
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Levent Koçağa, Yaşar
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Production and operations management : an international journal of the Production and Operations Management Society
Operations research letters
6
Research Memorandum / Tilburg University, School of Economics and Management
6
Discussion Paper / Tilburg University, Center for Economic Research
4
Faculty & research / Insead : working paper series
4
Ekonomika i matematičeskie metody
3
Annals of operations research
2
INSEAD Working Paper
2
Annals of operations research ; volume 274, numbers 1/2 (March 2019)
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Matekon : translations of Russian & East European mathematical economics
1
Mathematics of operations research
1
Operations research
1
Production and operations management : the flagship research journal of the Production and Operations Management Society
1
Queueing systems : theory and applications ; affiliated publication of the Institute for Operations Research and the Management Sciences
1
Queueing theory and network applications
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Staffing call centers with uncertain arrival rates and co-sourcing
Levent Koçağa, Yaşar
;
Armony, Mor
;
Ward, Amy R.
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1101-1117
Persistent link: https://www.econbiz.de/10011309925
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