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person:"Fomin, Anatolij Stepanovič"
~person:"Karaesmen, Fikri"
~person:"Mutuswami, Suresh"
~subject:"Callcenter"
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Callcenter
Queueing theory
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Fomin, Anatolij Stepanovič
Karaesmen, Fikri
Mutuswami, Suresh
Mandelbaum, Avishai
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OR spectrum : quantitative approaches in management
1
Production and operations management : an international journal of the Production and Operations Management Society
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ECONIS (ZBW)
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Call center delay announcement using a newsvendor-like performance criterion
Jouini, Oualid
;
Akşin, Zeynep
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
4
,
pp. 587-604
Persistent link: https://www.econbiz.de/10011282790
Saved in:
2
The impact of retrials on call center performance
Aguir, Salah
;
Karaesmen, Fikri
;
Akşin, O. Zeynep
; …
- In:
OR spectrum : quantitative approaches in management
26
(
2004
)
3
,
pp. 353-376
Persistent link: https://www.econbiz.de/10002094565
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