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person:"Günter, Bernd"
~accessRights:"free"
~person:"Loureiro, Sandra Maria Correia"
~person:"Wangenheim, Florian von"
~subject:"Comparison"
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Satisfaction, loyalty and word-of-mouth within a firm's customer base : differences between stayers, switchers and referral switchers
Wangenheim, Florian von
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2001
Persistent link: https://www.econbiz.de/10013441020
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