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person:"Günter, Bernd"
~person:"Izogo, Ernest Emeka"
~subject:"Customer satisfaction"
~subject:"Marktforschung"
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Customer satisfaction
Marktforschung
Beziehungsmarketing
36
Relationship marketing
36
Theorie
15
Theory
15
Kundenzufriedenheit
12
Deutschland
11
Germany
11
Consumer behaviour
10
Konsumentenverhalten
10
Kundenmanagement
10
Customer value
9
Kundenwert
9
Contribution margin
8
Cost-benefit analysis
8
Deckungsbeitragsrechnung
8
Dienstleistungsqualität
8
Kosten-Nutzen-Analyse
8
Market research
8
Service quality
8
Shareholder Value
8
Shareholder value
8
Nigeria
7
Lieferantenmanagement
6
Supplier relationship management
6
Beschwerdemanagement
5
Complaint management
5
Dienstleistungssektor
5
Service industry
5
Customer analysis
4
Customer commitment
4
Kundenanalyse
4
Marketing management
4
Marketingmanagement
4
Relationship quality
4
Telecommunications
4
Telecommunications industry
4
Telekommunikation
4
Telekommunikationssektor
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Language
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German
11
English
9
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Günter, Bernd
Izogo, Ernest Emeka
Han, Heesup
32
Homburg, Christian
27
Mattila, Anna S.
20
Prentice, Catherine
19
Svensson, Göran
19
Bruhn, Manfred
16
Gil Saura, Irene
15
Mittal, Vikas
15
Aksoy, Lerzan
13
Evanschitzky, Heiner
13
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bang, Nguyen
12
Bilgihan, Anil
12
Gustafsson, Anders
12
Huber, Frank
12
Kim, Wansoo
12
Klaus, Philipp
12
Kumar, V.
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Bauer, Hans H.
11
Blut, Markus
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Stauss, Bernd
11
Töpfer, Armin
11
Wieseke, Jan
11
Barnes, Donald C.
10
Keiningham, Timothy
10
Krafft, Manfred
10
McColl-Kennedy, Janet R.
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
Grégoire, Yany
9
Jang, Soocheong
9
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International journal of quality & reliability management
2
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
2
Springer eBook Collection / Business and Economics
2
African journal of business and economic research : AJBER
1
African journal of economic and management studies : AJEMS
1
International journal of emerging markets
1
International journal of retail and distribution management
1
Investitionsgüter- und High-Tech-Marketing (ITM) : erprobte Instrumentarien, Erfolgsbeispiele, Problemlösungen
1
Journal of retailing and consumer services
1
Management research review
1
Marketing in kleinen und mittleren Unternehmen
1
Probleme und Trends in der Marketing-Forschung : Festschrift für Professor Dr. Peter Hammann zum 60. Geburtstag
1
The TQM journal : the international review of organizational improvement
1
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ECONIS (ZBW)
20
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1
Negative eWOM and perceived credibility : a potent mix in consumer relationships
Izogo, Ernest Emeka
;
Jayawardhena, Chanaka
;
Karjaluoto, …
- In:
International journal of retail and distribution management
51
(
2023
)
2
,
pp. 149-169
Persistent link: https://www.econbiz.de/10013552690
Saved in:
2
Determinants of relationship quality and customer loyalty in retail banking : evidence from Nigeria
Izogo, Ernest Emeka
;
Reza, Abdi
;
Ogba, Ike-Elechi
; …
- In:
African journal of economic and management studies : AJEMS
8
(
2017
)
2
,
pp. 186-204
Persistent link: https://www.econbiz.de/10011734900
Saved in:
3
Customer loyalty in telecom service sector : the role of service quality and customer commitment
Izogo, Ernest Emeka
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10011648817
Saved in:
4
Structural equation test of relationship quality : repurchase intention - willingness to recommend framework in retail banking
Izogo, Ernest Emeka
- In:
International journal of emerging markets
11
(
2016
)
3
,
pp. 374-394
Persistent link: https://www.econbiz.de/10011588174
Saved in:
5
Antecedents of attitudinal loyalty in a telecom service sector : the Nigerian case
Izogo, Ernest Emeka
- In:
International journal of quality & reliability management
33
(
2016
)
6
,
pp. 747-768
Persistent link: https://www.econbiz.de/10011591125
Saved in:
6
Should relationship quality be measured as a disaggregated or a composite construct?
Izogo, Ernest Emeka
- In:
Management research review
39
(
2016
)
1
,
pp. 115-131
Persistent link: https://www.econbiz.de/10011535920
Saved in:
7
Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?
Izogo, Ernest Emeka
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 107-117
Persistent link: https://www.econbiz.de/10010503921
Saved in:
8
Service quality, customer satisfaction and loyalty in automobile repair services sector
Izogo, Ernest Emeka
;
Ogba, Ike-Elechi
- In:
International journal of quality & reliability management
32
(
2015
)
3
,
pp. 250-269
Persistent link: https://www.econbiz.de/10010531022
Saved in:
9
An empirical assessment of customer switching behavior in the Nigerian telecom industry
Izogo, Ernest Emeka
- In:
African journal of business and economic research : AJBER
8
(
2013
)
1
,
pp. 61-82
Persistent link: https://www.econbiz.de/10009783121
Saved in:
10
Beschwerdemanagement als Schlüssel zur Kundenzufriedenheit
Günter, Bernd
- In:
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
,
(pp. 325-348)
.
2012
Persistent link: https://www.econbiz.de/10009316693
Saved in:
1
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