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person:"Georgi, Dominik"
~person:"Mitsis, Ann"
~subject:"Behavioural loyalty"
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Behavioural loyalty
Beziehungsmarketing
29
Relationship marketing
29
Dienstleistungsqualität
8
Service quality
8
Theorie
7
Theory
7
Customer value
6
Kundenwert
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Customer satisfaction
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Deutschland
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Bankmarketing
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Kundenmanagement
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Controlling
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Economic effectiveness
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Expectation formation
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Qualitätsmanagement
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Wirtschaftlichkeit
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Attitudinal loyalty
1
Attiudinal loyalty
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Georgi, Dominik
Mitsis, Ann
Confente, Ilenia
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Esfidani, Mohammad Rahim
1
Hawkins, Kerrie
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Kaul, Dimple
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Kucharska, Wioleta
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Laurent, Gilles
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Lobo, Antonio
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Prentice, Catherine
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Ramaseshan, B.
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Rungie, Cam
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Sharifi, Seyed Shahin
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Sharma, Neeru
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Srivasta, Mala
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Vel, Prakash
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International journal of quality and service sciences
1
Journal of service management
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ECONIS (ZBW)
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The enhanced loyalty drivers of customers acquired through referral reward programs
Ramaseshan, B.
;
Wirtz, Jochen
;
Georgi, Dominik
- In:
Journal of service management
28
(
2017
)
4
,
pp. 687-706
Persistent link: https://www.econbiz.de/10011731220
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2
Achieving customer loyalty through service excellence in internet industry
Thaichon, Paramaporn
;
Lobo, Antonio
;
Mitsis, Ann
- In:
International journal of quality and service sciences
6
(
2014
)
4
,
pp. 274-289
Persistent link: https://www.econbiz.de/10010469099
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