//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
person:"Gerpott, Torsten J."
~isPartOf:"International journal of services and operations management"
~person:"Madden, Gary"
~subject:"Mobile communications"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Mobilfunkdienste"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Mobile communications
Call centre
1
Callcenter
1
Customer satisfaction
1
Customer service
1
Deutschland
1
Germany
1
Kundenservice
1
Kundenzufriedenheit
1
Mobilkommunikation
1
Partial least squares
1
Partielle kleinste Quadrate
1
Structural equation model
1
Strukturgleichungsmodell
1
more ...
less ...
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Gerpott, Torsten J.
Madden, Gary
Abu-Lail, Bayan N.
1
Akroush, Mamoun N.
1
Alsaggaf, Mohammed
1
Amnuay Saengnoree
1
Chen, Lisa Y.
1
Dahiyat, Samer E.
1
Durbarry, Ramesh
1
Harnisch, Michael J.
1
Heo, Jun-Yeon
1
Kim, Kwang-jae
1
Li, Xiaoying
1
Lim, Chie-Hyeon
1
Lü, Kevin
1
Mahadeo, J. D.
1
Mahapatra, Siba Sankar
1
Narkhede, B. E.
1
Negi, Rakshit
1
Pai, Fan-Yun
1
Patcharanan Klankaew
1
Petrovic, Otto
1
Puchleitner, Thomas
1
Tambuskar, Dhanraj P.
1
more ...
less ...
Published in...
All
International journal of services and operations management
Telecommunications policy : the international journal of digital economy, data sciences and new media
8
Applied economics
5
Applied economics letters
2
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
2
Zeitschrift für Management : ZfM
2
Annals of public and cooperative economics
1
Applied economics in the digital era : essays in honor of Gary Madden
1
Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik
1
Contributions to Economics
1
Die Betriebswirtschaft : DBW
1
EUI working paper / RSC
1
Florence School of Regulation
1
Frontiers of broadband, electronic and mobile commerce
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information economics and policy : IEP
1
International journal of e-business research : an official publication of the Information Resources Management Association
1
International journal of management and network economics : IJMNE
1
Journal of business economics : JBE
1
Koç University - TÜSİAD Economic Research Forum working paper series
1
Medienwirtschaft : MW ; Perspektiven der digitalen Transformation
1
Mobile Kommunikation : Wertschöpfung, Technologien, neue Dienste
1
Mobile commerce : Grundlagen, Geschäftsmodelle, Erfolgsfaktoren
1
Quello Center Working Paper
1
Review of industrial organization : RIO
1
Schmalenbach business review : sbr
1
Schriftenreihe Mobiles Breitband & digitale Öffentlichkeiten : [Schriftenreihe des Instituts für Informations-, Telekommunikations- und Medienrecht (ITM) der Westfälischen Wilhelms-Universität Münster und des Instituts für Kultur- und Medienmanagement (IKM) der Freien Universität Berlin]
1
Wirtschaftsinformatik : WI ; Organ der Fachbereichs Wirtschaftsinformatik der Gesellschaft für Informatik e.V. und der Wissenschaftlichen Kommission Wirtschaftsinformatik im Verband der Hochschullehrer für Betriebswirtschaft e.V.
1
more ...
less ...
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Customer satisfaction with call centre care : an explanatory empirical study of service encounters in Germany
Gerpott, Torsten J.
- In:
International journal of services and operations management
13
(
2012
)
4
,
pp. 525-553
Persistent link: https://www.econbiz.de/10009670773
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->