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person:"Gibson, Philip"
~person:"Lee, Gyehee"
~subject:"Customer-related social stressors"
~subject:"Hotel employees"
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Customer-related social stressors
Hotel employees
Tourism employees
8
Tourismusberufe
8
Hotel industry
4
Hotellerie
4
South Korea
4
Stress
4
Südkorea
4
Work stress
4
Beziehungsmarketing
3
Emotion
3
Relationship marketing
3
Beschwerdemanagement
2
Complaint management
2
Großbritannien
2
Service recovery performance
2
United Kingdom
2
Arbeitsbedingungen
1
Arbeitskräfte
1
Arbeitsleistung
1
Arbeitsmobilität
1
Arbeitspsychologie
1
Arbeitszufriedenheit
1
Conservation of resources theory
1
Coping strategy
1
Coping-Strategie
1
Cruise
1
Customer orientation
1
Dienstleistungsberufe
1
Dienstleistungsqualität
1
Emotional exhaustion
1
Employee retention
1
Field of study
1
Firm performance
1
Führungskräfte
1
Intelligence
1
Intelligenz
1
Job performance
1
Job satisfaction
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Gibson, Philip
Lee, Gyehee
Karatepe, Osman M.
16
Kim, Taegoo
3
Grobelna, Aleksandra
2
Kim, Jong-Hyeong
2
Youn, Hyewon
2
Aboramadan, Mohammed
1
Ahmad Edwin Mohamed
1
Akhtar, Muhammad Waheed
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Al Karim, Rashed
1
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1
Ashraf, Muhammad Umair
1
Ataul Karim Patwary
1
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1
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1
Azam, Nor Rabiatul Adawiyah Nor
1
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Bhattacherjee, Debashish
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Dedeoğlu, Bekir Bora
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International journal of contemporary hospitality management
1
International journal of hospitality management
1
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ECONIS (ZBW)
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1
Does hotel employees' quality of work life mediate the effect of psychological capital on job outcomes?
Kim, Taegoo
;
Karatepe, Osman M.
;
Lee, Gyehee
;
I, Seung jae
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1638-1657
Persistent link: https://www.econbiz.de/10011732263
Saved in:
2
Testing the stressor-strain-outcome model of customer-related social stressors in predicting emotional exhaustion, customer orientation and service recovery performance
Choi, Chang Hwan
;
Kim, Taegoo
;
Lee, Gyehee
;
Lee, Seung-kon
- In:
International journal of hospitality management
36
(
2014
),
pp. 272-285
Persistent link: https://www.econbiz.de/10010239278
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