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person:"Groth, Markus"
~isPartOf:"Journal of service management"
~person:"Dahling, Jason J."
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Groth, Markus
Dahling, Jason J.
Riel, Allard C. R. van
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Journal of service management
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
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Journal of service research
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Academy of Management journal : AMJ
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British journal of management : BJM
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Entrepreneurship theory and practice : ET&P
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Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
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Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
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ECONIS (ZBW)
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A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
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2
Surface-acting outcomes among service employees with two jobs : investigating moderation and mediation effects
Walsh, Gianfranco
;
Dahling, Jason J.
;
Schaarschmidt, Mario
- In:
Journal of service management
27
(
2016
)
4
,
pp. 534-562
Persistent link: https://www.econbiz.de/10011563670
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