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person:"Groth, Markus"
~isPartOf:"Journal of service management"
~person:"Krämer, Tobias"
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Groth, Markus
Krämer, Tobias
Riel, Allard C. R. van
3
Delcourt, Cécile
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Journal of service management
Journal of service research
2
Academy of Management journal : AMJ
1
British journal of management : BJM
1
Dialogmarketing-Perspektiven 2011/2012 : Tagungsband ; 6. Wissenschaftlicher Interdisziplinärer Kongress für Dialogmarketing
1
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
1
Entrepreneurship theory and practice : ET&P
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European journal of marketing
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Human performance
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Journal of management & organization : JMO
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Journal of management : JOM
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Journal of service research : JSR
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ECONIS (ZBW)
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A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
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2
How organizational pride and emotional exhaustion explain turnover ntentions in call centers : a multi-group analysis with gender and organizational tenure
Krämer, Tobias
;
Gouthier, Matthias H. J.
- In:
Journal of service management
25
(
2014
)
1
,
pp. 125-148
Persistent link: https://www.econbiz.de/10010260076
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