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person:"Groth, Markus"
~isPartOf:"Journal of service management"
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Beziehungsmarketing
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Consumer behaviour
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Groth, Markus
Riel, Allard C. R. van
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Journal of service management
Academy of Management journal : AMJ
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British journal of management : BJM
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Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
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Entrepreneurship theory and practice : ET&P
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European journal of marketing
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Human performance
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A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
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