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person:"Groth, Markus"
~person:"Connelly, Shane"
~person:"Kemp, Elyria"
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Emotion
44
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Groth, Markus
Connelly, Shane
Kemp, Elyria
Ashkanasy, Neal M.
61
Winden, Frans A. A. M. van
40
Bagozzi, Richard P.
32
Septianto, Felix
32
Benhabib, Jess
25
Han, Heesup
25
Härtel, Charmine E. J.
24
Humphrey, Ronald H.
23
Huy, Quy
23
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22
Bosman, Ronald
20
Welpe, Isabell M.
20
Siddiqui, Danish Ahmed
19
Lindebaum, Dirk
18
Reuben, Ernesto
18
Wang, Pengfei
17
Dufwenberg, Martin
16
Pham, Michel T.
16
Shepherd, Dean A.
16
Woosnam, Kyle M.
16
Andrade, Eduardo B.
15
Loureiro, Sandra Maria Correia
15
Mattila, Anna S.
15
Noussair, Charles
15
Phau, Ian
15
Hur, Won-Moo
14
Menges, Jochen
14
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14
Schweitzer, Maurice E.
14
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14
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13
Grandey, Alicia
13
Postlewaite, Andrew
13
Spörrle, Matthias
13
Williams, Patti
13
Zerbe, Wilfred J.
13
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12
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12
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The leadership quarterly : LQ ; an international journal of political, social and behavioral science
6
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Journal of consumer behaviour : an international research review
2
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
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2
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1
Affect and emotion : new directions in management ; theory and research
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Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
1
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1
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ECONIS (ZBW)
44
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1
Holding back or letting go? : the effect of emotion suppression on relationship viability in new venture teams
Ivanova, Stela
;
Treffers, Theresa
;
Langerak, Fred
; …
- In:
Entrepreneurship theory and practice : ET&P
47
(
2023
)
4
,
pp. 1460-1495
Persistent link: https://www.econbiz.de/10014325080
Saved in:
2
Healthcare brands sound off : evaluating the influence of sonic branding in shaping consumer perceptions
Kemp, Elyria
;
Kopp, Steven W.
;
Bui, M̃y
- In:
International journal of pharmaceutical and healthcare …
17
(
2023
)
3
,
pp. 340-352
Persistent link: https://www.econbiz.de/10014336994
Saved in:
3
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
4
The impact of emotional labor strategy order effects on customer satisfaction within service episodes
Groth, Markus
;
Esmaeilikia, Mahsa
- In:
European journal of marketing
57
(
2023
)
12
,
pp. 3041-3071
Persistent link: https://www.econbiz.de/10014448606
Saved in:
5
It's a force of habit : influences of emotional eating on indulgent tendencies
Bui, M̃y
;
Krishen, Anjala
;
Kemp, Elyria
- In:
Journal of consumer marketing
40
(
2023
)
4
,
pp. 445-457
Persistent link: https://www.econbiz.de/10014276009
Saved in:
6
Mental health engagement : addressing a crisis in young adults
Kemp, Elyria
;
Chen, Han
;
Childers, Carla
- In:
Health marketing quarterly
40
(
2023
)
2
,
pp. 153-173
Persistent link: https://www.econbiz.de/10014295091
Saved in:
7
A motivational approach to emotional labor : examining the link between goal orientation and emotional labor strategies
Esmaeilikia, Mahsa
;
Groth, Markus
- In:
Journal of management & organization : JMO
28
(
2022
)
6
,
pp. 1280-1300
Persistent link: https://www.econbiz.de/10013428993
Saved in:
8
When heroes and villains are victims : how different withdrawal strategies moderate the depleting effects of customer incivility on frontline employees
Yue, Yumeng
;
Nguyen, Helena
;
Groth, Markus
;
Johnson, Anya
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 435-454
Persistent link: https://www.econbiz.de/10012592950
Saved in:
9
Promoting consumer well-being : examining emotion regulation strategies in social advertising messages
Kemp, Elyria
;
Cowart, Kelly
;
Bui, M̃y
- In:
Journal of business research : JBR
112
(
2020
),
pp. 200-209
Persistent link: https://www.econbiz.de/10012230577
Saved in:
10
Let's look at this another way : how supervisors can help subordinates manage the threat of relationship conflict
Thiel, Chase E.
;
Griffith, Jennifer A.
;
Hardy, Jay H.
; …
- In:
Journal of leadership & organizational studies : JLOS; …
25
(
2018
)
3
,
pp. 368-380
Persistent link: https://www.econbiz.de/10011915169
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