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person:"Häusel, Hans-Georg"
~person:"Härtel, Charmine E. J."
~person:"Mattila, Anna S."
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Emotion
48
Consumer behaviour
16
Konsumentenverhalten
16
Arbeitspsychologie
8
Beziehungsmarketing
7
Organizational behaviour
7
Organizational psychology
7
Relationship marketing
7
Verhalten in Organisationen
7
Customer satisfaction
5
Kundenzufriedenheit
5
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4
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4
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4
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3
Arbeitsgruppe
3
Arbeitsverhalten
3
Beschwerdemanagement
3
Betriebsklima
3
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Corporate Social Responsibility
3
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Emotionales Verhalten
3
Neuroscience
3
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Advertising
2
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40
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9
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Häusel, Hans-Georg
Härtel, Charmine E. J.
Mattila, Anna S.
Ashkanasy, Neal M.
61
Winden, Frans A. A. M. van
41
Bagozzi, Richard P.
32
Septianto, Felix
32
Hopfensitz, Astrid
28
Benhabib, Jess
25
Bosman, Ronald
25
Han, Heesup
25
Huy, Quy
24
Humphrey, Ronald H.
23
Reuben, Ernesto
23
Welpe, Isabell M.
20
Kemp, Elyria
19
Lindebaum, Dirk
19
Siddiqui, Danish Ahmed
19
Wang, Pengfei
17
Dufwenberg, Martin
16
Pham, Michel T.
16
Schweitzer, Maurice E.
16
Shepherd, Dean A.
16
Woosnam, Kyle M.
16
Andrade, Eduardo B.
15
Loureiro, Sandra Maria Correia
15
Noussair, Charles
15
Phau, Ian
15
Cardon, Melissa S.
14
Hur, Won-Moo
14
Menges, Jochen
14
Prayag, Girish
14
Treffers, Theresa
14
Battigalli, Pierpaolo
13
Connelly, Shane
13
Grandey, Alicia
13
Kocher, Martin
13
Postlewaite, Andrew
13
Schniter, Eric
13
Spörrle, Matthias
13
Williams, Patti
13
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Haufe-Lexware GmbH & Co. KG
1
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Research on emotion in organizations
9
International journal of hospitality management
6
Emerald insight
4
Journal of hospitality marketing & management
2
Journal of management & organization : journal of Australian and New Zealand Academy of Management
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
1
Asia Pacific : journal of human resources
1
Australasian marketing journal
1
Cornell hospitality quarterly : CQ
1
Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
1
Erfolgsfaktor Kundenzufriedenheit : Handbuch für Strategie und Umsetzung
1
European journal of marketing
1
Group & organization management : an international journal
1
Human relations
1
Individual perspectives
1
Journal of business research : JBR
1
Journal of managerial psychology
1
Journal of service research : JSR
1
Key issues in organizational communication
1
Markenführung im Billigzeitalter : Wertevernichtung - Spirale ohne Ende
1
Marketing intelligence & planning
1
Neuromarketing : Erkenntnisse der Hirnforschung für Markenführung, Werbung und Verkauf
1
Personalmarketing 2.0 : vom Employer Branding zum Recruiting
1
Research companion to emotion in organizations
1
Research on Emotion in Organizations
1
Research on Emotion in Organizations Ser
1
Research on Emotion in Organizations Ser.
1
The Cambridge handbook of workplace affect
1
The SAGE handbook of family business
1
The journal of services marketing
1
Wie Marken wirken : Impulse aus der Neuroökonomie für die Markenführung
1
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ECONIS (ZBW)
48
USB Cologne (EcoSocSci)
1
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1
The effects of message framing in CSR advertising on consumers' emotions, attitudes, and behavioral intentions
Stadlthanner, Katja Anna
;
Andreu, Luisa
;
Ribeiro, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
7
,
pp. 777-796
Persistent link: https://www.econbiz.de/10013357136
Saved in:
2
Retail crowding : meta-analysis of contextual and cultural moderators
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Marketing intelligence & planning
40
(
2022
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10013172890
Saved in:
3
Using mindsets to boost health : how construal level and goal pursuit shape health message effectiveness on cessation behaviors
Herter, Márcia Maurer
;
Borges, Adilson
;
Pinto, Diego Costa
- In:
European journal of marketing
56
(
2022
)
12
,
pp. 3197-3226
Persistent link: https://www.econbiz.de/10013457425
Saved in:
4
The effect of ad appeals and message framing on consumer responses to plant-based menu items
Ye, Tian
;
Mattila, Anna S.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012547725
Saved in:
5
An empathy lens into peer service providers : personal versus commercial hosts
Shuqair, Saleh
;
Pinto, Diego Costa
;
Mattila, Anna S.
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328029
Saved in:
6
Affective climate and organization-level emotion management
Ashkanasy, Neal M.
;
Härtel, Charmine E. J.
; …
- In:
The Cambridge handbook of workplace affect
,
(pp. 375-385)
.
2020
Persistent link: https://www.econbiz.de/10012261335
Saved in:
7
Emotions and service in the digital age
Härtel, Charmine E. J.
(
ed.
);
Zerbe, Wilfred J.
(
ed.
); …
-
2020
Persistent link: https://www.econbiz.de/10012384843
Saved in:
8
Emotions and service in the digital age
Härtel, Charmine E. J.
(
ed.
);
Zerbe, Wilfred J.
(
ed.
); …
-
2020
-
First edition
Persistent link: https://www.econbiz.de/10012404544
Saved in:
9
Discrete emotional responses and face-to-face complaining : the joint effect of service failure type and culture
Luo, Anqi
;
Mattila, Anna S.
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012300168
Saved in:
10
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
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