//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
person:"Hammerschmidt, Maik"
~person:"Hanushek, Eric Alan"
~person:"Prybutok, Victor R."
~type_genre:"Aufsatz in Zeitschrift"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Testkäufer"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
60
Service quality
60
Customer satisfaction
25
Kundenzufriedenheit
25
Consumer behaviour
14
Konsumentenverhalten
14
Beziehungsmarketing
12
Quality management
12
Qualitätsmanagement
12
Relationship marketing
12
USA
11
United States
11
School
9
Schule
9
Fast-food industry
8
Schnellgastronomie
8
Lehrkräfte
7
Teaching profession
7
Hospital
6
Krankenhaus
6
PLS-SEM
6
Product quality
6
Produktqualität
6
Beschwerdemanagement
5
Complaint management
5
service quality
5
Comparison
4
Customer service
4
Estimation
4
Gastronomie
4
Kundenservice
4
Measurement
4
Messung
4
Online retailing
4
Online-Handel
4
Restaurant industry
4
Schätzung
4
Structural equation model
4
Strukturgleichungsmodell
4
Texas
4
more ...
less ...
Online availability
All
Undetermined
20
Free
1
Type of publication
All
Article
58
Book / Working Paper
2
Type of publication (narrower categories)
All
Aufsatz in Zeitschrift
Article in journal
60
Arbeitspapier
26
Working Paper
26
Graue Literatur
25
Non-commercial literature
25
Aufsatz im Buch
9
Book section
9
Collection of articles of several authors
2
Sammelwerk
2
more ...
less ...
Language
All
English
60
Author
All
Hammerschmidt, Maik
Hanushek, Eric Alan
Prybutok, Victor R.
Han, Heesup
42
Mattila, Anna S.
38
Prentice, Catherine
32
McColl-Kennedy, Janet R.
26
Shahin, Arash
26
Edvardsson, Bo
22
Siciliani, Luigi
20
Knechel, W. Robert
19
Sharma, Piyush
19
Balaji, M. S.
18
Witell, Lars
18
Jang, Soocheong
17
Marimon, Frederic
17
Wong, IpKin Anthony
17
Gong, Taeshik
16
Hyun, Sunghyup Sean
16
Klaus, Philipp
16
Zhang, Min
16
Gil Saura, Irene
15
Gustafsson, Anders
15
Gravelle, Hugh
14
Guchait, Priyanko
14
Ladhari, Riadh
14
Line, Nathaniel D.
14
Park, Jungkun
14
Patterson, Paul G.
14
Qu, Hailin
14
Bilgihan, Anil
13
Grégoire, Yany
13
Gursoy, Dogan
13
Karatepe, Osman M.
13
Kim, Woo Gon
13
McFadden, Kathleen L.
13
O'Cass, Aron
13
Quach, Sara
13
Raman, Krishnamurthy K.
13
So, Kevin Kam Fung
13
Sreejesh, S.
13
more ...
less ...
Published in...
All
Quality management journal : QMJ
16
International journal of services and standards
6
Journal of retailing and consumer services
4
Journal of human capital : JHC
3
International journal of quality & reliability management
2
Journal of decision systems
2
Journal of public economics
2
Operations management research : OMR ; advancing practice through theory
2
Annual review of economics
1
Brookings papers on education policy
1
CESifo DICE report : journal for institutional comparisons
1
Econometrica : journal of the Econometric Society, an internat. society for the advancement of economic theory in its relation to statistics and mathematics
1
Economia : journal of the Latin American and Caribbean Economic Association
1
Economics of education review
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
German economic review
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality and service sciences
1
International journal of services and standards : IJSS
1
Journal of economic literature
1
Journal of human resources : JHR
1
Journal of labor economics
1
Journal of service research
1
Journal of service research : JSR
1
Journal of strategic marketing
1
Journal of the Academy of Marketing Science
1
Scottish journal of political economy : the journal of the Scottish Economic Society
1
Socio-economic planning sciences : the international journal of public sector decision-making
1
The journal of economic perspectives : EP ; a journal of the American Economic Association
1
Thunderbird international business review
1
more ...
less ...
Source
All
ECONIS (ZBW)
60
Showing
1
-
10
of
60
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Users taking the blame? : how service failure, recovery, and robot design affect user attributions and retention
Meyer, Nika
;
Schwede, Melanie
;
Hammerschmidt, Maik
; …
- In:
Electronic markets : EM ; the international journal of …
32
(
2022
)
4
,
pp. 2491-2505
Persistent link: https://www.econbiz.de/10013556744
Saved in:
2
An empirical investigation of factors that drive a user decision to continue using cloud storage services
Liu, Xiaotong
;
Prybutok, Victor R.
- In:
Journal of decision systems
30
(
2021
)
1
,
pp. 4-26
Persistent link: https://www.econbiz.de/10012513829
Saved in:
3
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
4
An investigation into the link between consumer's product involvement and store loyalty : the roles of shopping value goals and information search as the mediating factors
Rokonuzzaman, Md
;
Harun, Ahasan
;
Al-Emran, Md
; …
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132265
Saved in:
5
A correlated uniqueness model of service quality measurement among users of cloud-based service platforms
Boakye, Kwabena G.
;
Natesan, Prathiba
;
Prybutok, Victor R.
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012269013
Saved in:
6
The perils of service contract divestment : when and why customers seek revenge and how it can be attenuated
Haenel, Christina M.
;
Wetzel, Hauke
;
Hammerschmidt, Maik
- In:
Journal of service research
22
(
2019
)
3
,
pp. 301-322
Persistent link: https://www.econbiz.de/10012126415
Saved in:
7
Exploring the service recovery landscape through the lens of a systemigram
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
International journal of services and standards
12
(
2018
)
3/4
,
pp. 347-373
Persistent link: https://www.econbiz.de/10012106534
Saved in:
8
The value of smarter teachers : international evidence on teacher cognitive skills and student performance
Hanushek, Eric Alan
;
Piopiunik, Marc
;
Wiederhold, Simon
- In:
Journal of human resources : JHR
54
(
2019
)
4
,
pp. 857-899
Persistent link: https://www.econbiz.de/10012197996
Saved in:
9
A higher education student service quality and satisfaction model
Senn, William D.
;
Boonme, Kittipong
;
Prybutok, Gayle
; …
- In:
International journal of services and standards : IJSS
13
(
2019
)
1/2
,
pp. 129-145
Persistent link: https://www.econbiz.de/10012285546
Saved in:
10
Insights into the antecedents of fast-food purchase intention and the relative positioning of quality
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
2
,
pp. 83-100
Persistent link: https://www.econbiz.de/10011976328
Saved in:
1
2
3
4
5
6
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->